Parimatch Self-Exclusion

Parimatch understands that gambling should be entertainment, never a financial burden or source of stress. Our self-exclusion program provides a powerful tool to take control of your gambling habits. Whether you need a temporary break or permanent account closure, self-exclusion is available immediately and at no cost.

Understanding Self-Exclusion

Self-exclusion is a powerful, voluntary tool that allows you to take control of your gambling by temporarily or permanently closing your Parimatch account. Once activated, you cannot gamble, place bets, deposit funds, or access your account until the exclusion period ends.

Self-Exclusion Definition

Self-exclusion is a legally binding agreement between you and Parimatch where:

• You voluntarily request account closure for a specified period
• Your account is immediately suspended and inaccessible
• You cannot place bets, gamble, or deposit funds
• No promotional or marketing materials are sent to you
• The decision is final and cannot be reversed during the exclusion period
• After the period ends, your account may be reactivated if you wish

Why Choose Self-Exclusion?

Self-exclusion is for you if:

• You’re concerned about your gambling habits becoming problematic
• You’ve lost control over how much you spend on gambling
• Gambling is affecting your mental health or relationships
• You’re using gambling to escape problems or negative emotions
• You’ve been losing more than you can afford
• Friends or family have expressed concern about your gambling
• You want to take a complete break from betting activities
• You need time to reassess your relationship with gambling

Self-exclusion provides:

• Immediate relief from gambling temptation
• Legal protection through account closure
• Time and space to seek professional help
• Control over your finances
• Peace of mind knowing you can’t access gambling
• Support resources and helpline numbers

Recognizing Problem Gambling Behavior

Understanding warning signs helps you take action before gambling becomes a serious problem.

Financial Warning Signs

You may have a gambling problem if:

• You’re spending more money on gambling than planned
• You’re using money needed for bills, rent, or essential expenses
• You’re borrowing money to gamble or pay gambling debts
• You’re borrowing from family, friends, or lenders
• You’re using credit cards to finance gambling
• Your credit score is declining due to unpaid gambling debts
• You’re hiding gambling losses from family or partners
• You’re experiencing constant financial stress due to gambling
• You have no savings left for emergencies
• You’re gambling more to try to recover losses (chasing losses)
• You’ve maxed out credit cards on gambling activities
• You can’t pay utilities, rent, or mortgage due to gambling spending
• You’re facing legal action due to unpaid gambling debts

Behavioral & Emotional Warning Signs

You may have a gambling problem if:

• You think about gambling constantly, even when not playing
• You need to gamble with increasing amounts to get the same excitement
• You’ve tried to cut down or quit but couldn’t
• You feel anxious or irritable when you’re not gambling
• You gamble to escape problems, anxiety, or depression
• You lie to family, friends, or professionals about gambling
• You’re neglecting work, school, or family responsibilities
• Your relationships are suffering because of gambling
• You’re isolating yourself from friends and family
• You have mood swings related to gambling wins and losses
• You feel guilty or ashamed about your gambling
• You’re using gambling as the primary way to relax
• You’ve experienced depression or suicidal thoughts related to gambling

Behavioral & Social Warning Signs

Red flags indicating problem gambling:

• You’re skipping work or school to gamble
• You’ve damaged relationships by hiding gambling or lying
• Friends and family have expressed concerns about your gambling
• You’re missing important events to gamble
• You’ve been arrested or faced legal issues due to gambling
• Your health is deteriorating (sleep deprivation, stress, poor diet)
• You’re using alcohol or drugs more frequently while gambling
• You’re unable to fulfill responsibilities at home or work
• You’re experiencing panic attacks or severe anxiety
• You feel hopeless or helpless about the situation

Parimatch Risk Detection System

Parimatch Actively Monitors For Problem Gambling:

Parimatch uses proprietary internal systems to identify customers at risk of problem gambling by monitoring:

Financial Patterns:

• Repeated losses over time
• Large deposits followed by rapid withdrawals
• Deposits exceeding income capacity
• Frequent consecutive bets with increasing amounts

Behavioral Indicators:

• Abusive or disruptive communication with support staff
• Erratic account activity patterns
• Sudden increase in betting frequency or amounts
• Account usage during unusual hours (indicating sleep disruption)
• Rapid account recovery attempts after major losses

Emotional Distress Signals:

• Distressed communication with customer support
• Requests for account restrictions or limits
• Frequency of complaints or disputes
• Inability to articulate betting strategy (suggesting compulsive play)
• Mentions of personal problems, financial stress, or mental health issues

Automatic Outreach:

When Parimatch’s system identifies at-risk customers:

• Customer Support Department contacts customer proactively
• Conversation assesses risk level and gambling impact
• Self-limitation and self-exclusion options discussed
• Additional support resources offered
• Documentation of interaction kept for compliance
• Regular follow-up with high-risk customers

Choosing Your Self-Exclusion Option

Parimatch offers flexible self-exclusion options to suit your needs and circumstances.

Temporary Self-Exclusion (Short-Term Break)

Duration Options:

• 24 hours (immediate overnight break)
• 7 days (one-week cooling-off period)
• 14 days (two-week break)
• 30 days (one-month exclusion)
• 3 months (quarterly break)
• 6 months (half-year exclusion)

What Happens During Temporary Self-Exclusion:

• Your account is immediately suspended
• You cannot log in or access your account
• You cannot place bets or gamble
• You cannot deposit funds
• Promotional emails and materials are stopped
• Your account is held securely
• At the end of the period, you receive reactivation email
• You can log back in if you choose (no obligation)
• You can request additional extensions at any time

Temporary Exclusion is Ideal For:

• Players wanting a short break to reassess
• Those needing time to recover financially
• Players wanting to step back during a losing streak
• Anyone needing space to think clearly
• Those wanting to test their control over gambling

Important Note: Temporary exclusion period cannot be shortened once activated. If you activate a 30-day exclusion, you must wait 30 days before accessing your account.

Extended Self-Exclusion

Duration Options:

• 1 year (12-month exclusion)
• 2 years (24-month exclusion)
• 3+ years (custom extended period)

What Happens During Extended Self-Exclusion:

• Account permanently suspended for the duration
• Complete prevention of gambling access
• All promotional contact ceases
• Account data retained securely
• Serious commitment to recovery process
• Allows time for professional treatment
• Extended break from gambling cycle

Extended Exclusion is Ideal For:

• Players with serious gambling addiction
• Those undergoing professional gambling addiction treatment
• Players needing extended time for financial recovery
• Anyone wanting to break psychological addiction cycle
• Those implementing long-term lifestyle changes

Permanent Self-Exclusion

Duration: Indefinite (lifetime exclusion from Parimatch)

What Happens With Permanent Self-Exclusion:

• Your account is permanently closed
• You will never be able to access your account again
• You cannot create a new Parimatch account
• All promotional contact completely ceases
• Account data retained per legal requirements
• Cannot be reversed or amended under any circumstances
• Final and binding decision

Permanent Exclusion is Ideal For:

• Players who recognize serious gambling addiction
• Those unable to control gambling despite previous attempts
• Players whose gambling has caused severe financial/personal damage
• Those committed to never gambling again
• Anyone for whom gambling poses serious risk

Important: Permanent self-exclusion is final. Once activated, you cannot reactivate or create a new account. Only select this option if you’re certain about your decision.

Self-Exclusion Comparisons

Feature	Temporary	Extended	Permanent
Duration	24 hrs – 6 months	1-3+ years	Lifetime
Account Access	Automatic after period	Need contact to reopen	Never
Reversible	No (must wait period)	No (must wait period)	No (final)
Promotional Materials	Stopped during period	Stopped during period	Permanently stopped
Best For	Short break	Serious addiction	Complete separation
Cost	Free	Free	Free
Flexibility	Can extend anytime	Can extend if not started	Not applicable

Requesting Self-Exclusion – Step-by-Step Guide

Requesting self-exclusion is quick, simple, and free. Your request is processed immediately.

Self-Exclusion Request Methods

Method 1: Through Account Settings (Fastest)

If you’re still logged into your account:

1. Log Into Your Account – Access Parimatch website or mobile app
2. Navigate to Account Settings – Click profile icon > Account Settings
3. Find Responsible Gambling Section – Look for “Player Protection” or “Responsible Gambling”
4. Select Self-Exclusion – Click “Request Self-Exclusion” button
5. Choose Duration – Select temporary (24 hours to 6 months) or permanent
6. Confirm Reason (Optional) – Brief description of why (optional but helpful)
7. Accept Terms – Confirm you understand terms and conditions
8. Confirm Request – Click final “Activate Self-Exclusion” button
9. Immediate Activation – Account suspended immediately
10. Confirmation Email – Receive email confirming self-exclusion details

Time Required: 2-3 minutes

Method 2: Email Request

If you prefer email or can’t access your account:

1. Compose Email – Send email to: support@parimatch.com
2. Subject Line – Write: “Self-Exclusion Request – [Your Username]”
3. Include Information:
   • Full name on account
   • Username or email
   • Exclusion duration (24 hours, 7 days, 30 days, 6 months, 1 year, permanent)
   • Reason for self-exclusion (optional)
   • Contact phone number
4. Submit Email – Send from email address registered with Parimatch
5. Wait for Confirmation – Support responds within 2 hours (during business hours)
6. Account Suspended – Self-exclusion activates upon email receipt
7. Confirmation Details – Support provides self-exclusion ID and details

Time Required: 2-4 hours for confirmation (account suspended immediately)

Method 3: Live Chat Request

For immediate interaction and questions:

1. Open Live Chat – Click “Live Chat” on Parimatch website
2. Identify Yourself – Provide username and email
3. Request Self-Exclusion – Clearly state “I want to self-exclude”
4. Choose Duration – Tell agent your desired exclusion period
5. Answer Verification Questions – Confirm personal details
6. Explain Reason (Optional) – Share why you’re self-excluding (helps support)
7. Confirm Terms – Agent explains what self-exclusion means
8. Process Request – Agent activates self-exclusion in system
9. Receive Details – Chat displays self-exclusion confirmation
10. Email Confirmation – Email sent with complete details

Time Required: 5-10 minutes

Method 4: Phone Request

For immediate verbal confirmation:

1. Call Customer Support – Use region-specific phone number
2. Speak to Agent – Request “self-exclusion” when asked about issue
3. Identify Yourself – Provide username and verification details
4. State Duration – Tell agent how long you want to exclude
5. Answer Security Questions – Confirm personal information
6. Give Consent – Explicitly agree to terms
7. Receive Confirmation Number – Agent provides self-exclusion ID
8. Confirmation Details – Save confirmation number and date
9. Email Follow-Up – Confirmation email sent within 24 hours

Time Required: 10-15 minutes

Required Information For Self-Exclusion Request

Parimatch will verify your identity by asking for:

• Full name on the account
• Email address registered with Parimatch
• Username or account number
• Date of birth
• Phone number associated with account
• Last four digits of payment method (for verification)
• Answers to security questions set during registration

Verification Purpose:

Identity verification ensures:

• Only authorized account holder can activate self-exclusion
• Prevents account takeover or fraudulent requests
• Protects your account security
• Maintains legal compliance
• Creates audit trail for compliance

Immediate Confirmation

What Happens Immediately After Request:

Within seconds of approval:

• Your account is suspended
• Login access removed
• Betting access blocked
• Deposit functionality disabled
• You receive on-screen confirmation message
• Confirmation number displayed for your records
• Email confirmation sent to registered email address

You Cannot:

• Log back into your account
• Place any bets
• Deposit funds
• Access your account balance
• Cancel or modify self-exclusion
• Gamble during exclusion period

Your Funds Are Safe:

• Your account balance remains intact
• Funds cannot be accessed or withdrawn during exclusion
• Balance will be available after exclusion ends
• Withdrawal request after exclusion requires identity reverification

Understanding Self-Exclusion Restrictions

It’s important to fully understand what self-exclusion does and does not do.

Complete Access Restriction

During Self-Exclusion, You CANNOT:

• Log Into Account – Login blocked at system level
• Place Any Bets – Betting interface unavailable
• Gamble on Casino Games – Casino games inaccessible
• Deposit Money – Deposit functionality disabled
• Withdraw Funds – Withdrawal requests blocked (funds remain in account)
• Receive Promotional Materials – Email, SMS, and push notifications stopped
• Access Customer Support for Betting – Cannot request betting help or odds assistance
• Use Mobile App – App login prevented for gambling functions
• Participate in Bonuses – Cannot claim or use promotional offers
• Live Chat for Betting Assistance – Cannot request betting guidance
• Access Account History – Cannot view betting history or account details

System-Level Prevention:

Self-exclusion is enforced at the system level, meaning:

• Technical prevention of access (not just account setting)
• Cannot be overridden by password reset
• Cannot be bypassed by contacting support with bets pending
• Account completely inaccessible from website and mobile app
• You must wait the full exclusion period for any access

What Self-Exclusion DOES Allow

Even During Self-Exclusion, You CAN:

• Contact Support – Reach support for account or exclusion questions
• Request Reactivation (after period ends) – If temporary exclusion
• Withdraw Funds (after period ends) – Once exclusion expires
• Seek Help – Contact problem gambling support organizations
• Get Counseling – Access mental health services (external)
• Speak to Specialists – Consult addiction professionals
• Review Past Statements (by request) – Ask support to email account history
• Access Support Resources – Get helpline numbers and support information

Important Self-Exclusion Rules

Critical Points to Understand:

Cannot Be Shortened:

• Exclusion period cannot be reduced once activated
• 30-day exclusion means you must wait full 30 days
• Cannot end early even if you change mind
• No exceptions regardless of circumstance
• No refund or compensation for shortened period

Cannot Be Modified:

• Exclusion terms cannot be changed during the period
• Cannot switch from 1-year to 6-month (cannot reduce)
• Can extend (increase) but cannot shorten
• Cannot create new account until period ends
• Cannot access account balance during exclusion

Promotional Materials Stopped:

• Email marketing completely ceases
• SMS/text messages stopped
• Push notifications disabled
• Direct mail stopped (if applicable)
• All affiliate communications cease
• Third-party marketing blocked

Account Data Retained:

• Your account information retained securely
• Account balance protected and held safely
• Betting history maintained per legal requirements
• Personal documents stored securely
• Can be accessed after exclusion period ends
• Never deleted during exclusion period

Final Decision:

• Self-exclusion is binding and final
• Cannot be reversed during exclusion period
• No exceptions for any reason
• Temporary exclusion MUST run full duration
• Permanent exclusion cannot be undone

What Happens When Self-Exclusion Period Expires

Understanding what happens at the end of your exclusion period helps you prepare.

Reactivation Notice & Process

Before Exclusion Ends:

• Parimatch monitors exclusion expiration date
• No automatic reactivation occurs
• You must take action to regain access (if you want it)

When Exclusion Period is About to End:

• You receive email notification 7 days before expiration
• Email contains:
  • Exclusion end date
  • How to reactivate account (if desired)
  • Link to responsible gambling resources
  • Option to extend exclusion further

Upon Exclusion Expiration:

• Account automatically available for reactivation
• You may log in using your original credentials
• Account can be reactivated immediately upon request
• Funds remain in account unchanged
• No fees or penalties for reactivation

Reactivation Options

You Have Three Choices:

Option 1: Reactivate Your Account

• Contact support to request reactivation
• Confirm your identity with verification questions
• Account restored to full functionality
• Can place bets and gamble immediately
• Balance remains as it was
• Bonus offers may be available (check terms)

Option 2: Extend Your Exclusion

• Request to extend exclusion further
• Choose new exclusion duration
• Exclusion period extends from current end date
• No gap in exclusion coverage
• Can extend anytime before or after expiration

Option 3: Transition to Permanent Exclusion

• Convert temporary exclusion to permanent
• Permanent exclusion takes effect immediately
• Account permanently closed
• Cannot be reversed
• Provides long-term protection from temptation

Account Reactivation Process

If You Decide to Reactivate:

1. Contact Support – Email support@parimatch.com or use live chat
2. Request Reactivation – Clearly state you want to reactivate
3. Identity Verification – Answer security questions to confirm ownership
4. Review Responsible Gambling – Support discusses safe betting practices
5. Accept Terms – Confirm understanding of responsible gambling tools
6. Reactivation Complete – Account restored to full access
7. Account Balance – Your funds available for withdrawal or betting

Important Before Reactivating:

Ask yourself:

• Have I addressed the underlying issues that led to self-exclusion?
• Have I sought professional help if needed?
• Do I have a realistic plan to gamble responsibly?
• Have I set strict betting limits and budgets?
• Am I in a better mental and financial place?
• Do I truly feel ready to gamble again?

If Unsure:

• Request extended exclusion instead
• Contact problem gambling support organizations
• Speak with a counselor or therapist first
• Set strict betting limits before reactivating
• Plan to use deposit/betting limits from day one

Multi-Operator Self-Exclusion Programs

In addition to Parimatch self-exclusion, national schemes provide broader protection.

GAMSTOP (UK & Isle of Man)

What is GAMSTOP?

GAMSTOP is the UK’s national self-exclusion scheme covering ALL UK-licensed gambling operators.

How It Works:

• Self-exclude from all UK-licensed gambling sites at once
• Registration prevents you from using ANY UK operator
• Covers online betting, casinos, poker, slots, bingo
• Covers both websites and mobile apps
• Single application blocks all operators simultaneously

GAMSTOP Self-Exclusion Duration:

• 6 months (initial registration)
• Can be extended to longer periods
• Can become permanent after 6-month period

How to Register:

• Visit www.gamstop.org.uk
• Complete registration form
• Provide personal details and identification
• Choose exclusion period (6 months to permanent)
• Confirmation sent via email
• Effective immediately upon registration

GAMSTOP is Recommended For:

• UK residents wanting protection across all operators
• Those who struggled with multiple betting sites
• Anyone needing comprehensive self-exclusion
• Players wanting system-wide enforcement

Registration with GAMSTOP does NOT prevent Parimatch self-exclusion – you can use both simultaneously.

Other National Schemes

Europe:

• ARGA (France) – Multi-operator self-exclusion
• Oasis (Spain) – National Spanish scheme
• Sistema Único de Límites (Spain) – Unified limits system

Other Regions:

• Check your country’s gambling regulator website for national schemes
• Most countries have at least one national or regional self-exclusion system
• Using national schemes provides broader protection than single operator exclusion

Parimatch Cooperation:

Parimatch cooperates with all national self-exclusion schemes:

• Respects GAMSTOP registrations
• Recognizes multi-operator exclusions
• Does not attempt to circumvent national schemes
• Verifies self-exclusions upon account creation
• Blocks accounts of registered self-excluders

Problem Gambling Support & Resources

Parimatch provides comprehensive resources and support for problem gambling.

Parimatch Responsible Gambling Support

Available From Parimatch:

Free Account Controls:

• Deposit limits (daily, weekly, monthly)
• Time limits (session duration restrictions)
• Reality checks (gambling reminders)
• Bet limits (maximum bet amounts)
• Cool-off period (temporary break without closure)
• Self-exclusion (temporary or permanent closure)

Available From Support Team:

• Guidance on setting protective limits
• Confidential conversations about gambling concerns
• Information about external support organizations
• Documentation of responsible gambling preferences
• Assistance with accessing support resources

Contact Parimatch Support:

• Email: support@parimatch.com or responsible@parimatch.com
• Live Chat: 24/7 on website (select “Responsible Gambling”)
• Phone: Available in all regions (see Contact Us page)
• WhatsApp: Available in select regions

External Problem Gambling Organizations (Free & Confidential)

UK-Based Organizations:

Gamblers Anonymous

• Website: www.gamblersanonymous.org.uk
• Phone: Varies by local chapter
• Services: 12-step peer support program
• Cost: Free
• Type: Support groups, meetings, counseling
• Availability: Online and in-person meetings throughout UK
• Best For: Those seeking peer support and fellowship

GamCare

• Website: www.gamcare.org.uk
• Phone: 0808 8020 133 (24/7, free)
• Services: Counseling, therapy, support groups
• Cost: Free
• Type: Professional counseling and support
• Availability: Phone, online chat, video counseling, in-person
• Best For: Those wanting professional counseling

BegambleAware

• Website: www.begambleaware.org
• Phone: Information line available
• Services: Educational resources, self-help tools
• Cost: Free
• Type: Information, resources, self-assessment tools
• Availability: Online resources accessible 24/7
• Best For: Those seeking information and educational resources

National Problem Gambling Helpline (UK)

• Phone: 0800 783 1111 (24/7, free)
• Services: Crisis support, referral to services
• Cost: Free
• Type: Immediate helpline support
• Availability: Phone support 24/7
• Best For: Those in crisis needing immediate support

International Organizations:

Gambling Therapy (International)

• Website: www.gamblingtherapy.org
• Services: Online support, forums, resources
• Languages: Multiple languages supported
• Cost: Free
• Type: Online community, therapeutic resources
• Availability: 24/7 online access
• Best For: International support seekers

National Council on Problem Gambling (USA)

• Phone: 1-800-GAMBLER (1-800-426-2537)
• Website: www.ncpg.org
• Services: Helpline, treatment referrals
• Cost: Free
• Availability: 24/7 phone support
• Best For: USA residents

Gamblers Anonymous International

• Website: www.gamblersanonymous.org
• Services: 12-step meetings, support
• Locations: Worldwide chapters
• Cost: Free
• Best For: International peer support

Mental Health & Counseling Services

Professional Mental Health Support:

Beyond gambling-specific organizations, consider:

• Your GP/Doctor – First point of contact for health issues
• Therapists/Counselors – Specialized addiction counselors
• Mental Health Services – Local health authority services
• Private Counseling – For those preferring private care
• Financial Advice Services – For debt and financial issues
• Crisis Services – Emergency mental health support

Finding Help:

• Contact your local health authority or NHS
• Search for “gambling addiction counselor” + your location
• Ask your doctor for referrals
• Contact problem gambling organizations for recommendations
• Ask workplace if employee assistance program available

How to Use Support Resources

Taking the First Step:

1. Acknowledge the Problem – Accept that gambling may be problematic
2. Reach Out – Contact a helpline or support organization
3. Be Honest – Explain your situation fully to supporter
4. Accept Help – Be open to suggestions and support
5. Follow Through – Commit to recommended actions
6. Stay Engaged – Continue support over time
7. Build Support Network – Involve friends, family, professionals

What to Expect:

• Non-judgmental, confidential support
• Professional guidance and recommendations
• Community support from others with similar issues
• Tools and strategies to manage gambling
• Referrals to additional services if needed
• Long-term support as you recover

Account Controls Beyond Self-Exclusion

Before considering self-exclusion, explore other protective tools available in your account.

Deposit Limits (Spending Controls)

How Deposit Limits Work:

Deposit limits restrict how much money you can add to your account per time period.

Deposit Limit Options:

• Daily Limit: Maximum deposit per calendar day (e.g., £50/day)
• Weekly Limit: Maximum deposit per 7-day period (e.g., £200/week)
• Monthly Limit: Maximum deposit per calendar month (e.g., £500/month)

How to Set:

1. Go to Account Settings > Responsible Gambling
2. Select “Deposit Limits”
3. Choose time period (daily, weekly, or monthly)
4. Enter maximum amount
5. Save and confirm

What Happens:

• When limit reached, deposit button becomes unavailable
• Cannot deposit more until period resets
• Limits help control spending
• Can be increased (with 24-hour delay) or decreased anytime

Time Limits (Session Controls)

How Time Limits Work:

Time limits restrict how long you can gamble in a single session.

Time Limit Options:

• 15 minutes (very short break)
• 30 minutes
• 1 hour
• 2 hours
• 4 hours
• 24 hours

How to Set:

1. Account Settings > Responsible Gambling > Time Limits
2. Select desired time limit
3. Save and confirm
4. Limit active immediately

What Happens:

• After selected time, you’re automatically logged out
• Cannot resume betting without logging back in
• Gives you time to step away and reconsider
• Prevents prolonged gambling sessions
• Can be changed anytime (new limit takes effect next session)

Reality Checks (Gambling Reminders)

How Reality Checks Work:

Pop-up reminders appear during betting showing time and money spent.

Reality Check Options:

• 15-minute intervals (reminder every 15 minutes)
• 30-minute intervals
• 60-minute intervals
• Every 2 hours

What You See:

• Notification appears showing:
  • Time spent gambling in current session
  • Total money wagered
  • Current account balance
  • Option to continue or take break
• Cannot be dismissed permanently (returns next session)
• Helps you stay aware of spending and time

Bet Limits (Wagering Controls)

How Bet Limits Work:

Bet limits restrict maximum amount you can wager on single bets.

Bet Limit Options:

• Set maximum per single bet (e.g., £10 max per bet)
• Applies to all bets placed during period
• Cannot place bets exceeding limit

How to Set:

1. Account Settings > Responsible Gambling > Bet Limits
2. Enter maximum single bet amount
3. Save and confirm

What Happens:

• Bet slip blocks bets exceeding limit
• Prevents large impulsive wagers
• Protects against significant sudden losses
• Encourages smaller, more controlled betting

Cool-Off Period (Temporary Suspension)

How Cool-Off Works:

Cool-off is a shorter alternative to self-exclusion (24 hours to 6 weeks).

Cool-Off Durations:

• 24 hours (1 day)
• 3 days
• 7 days (1 week)
• 14 days (2 weeks)
• 30 days (1 month)
• 6 weeks

Key Difference from Self-Exclusion:

• Account accessible after period (not automatic reactivation)
• Can be canceled before end (unlike self-exclusion)
• Less permanent than self-exclusion
• Good for short breaks without full closure

How to Request:

• Same process as self-exclusion
• Choose “Cool-Off” instead of “Self-Exclusion”
• Period runs automatically
• Account remains suspended during period
• Can request extension anytime

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FAQs – Parimatch Self-Exclusion