Parimatch Support & Help Center

Complete guides, troubleshooting tips, and 24/7 customer support to help you get the most from Parimatch.

Whether you’re new to Parimatch or an experienced bettor, our comprehensive support center provides everything you need. From account setup to betting strategies, find instant solutions to your questions. Can’t find what you’re looking for? Contact our award-winning support team available 24/7 in multiple languages.

New to Parimatch? Start Here

Parimatch is one of the world’s leading online betting platforms with over 30 years of experience and millions of trusted users. Whether you’re interested in sports betting, casino games, or live betting, we make it easy to get started and place your first bet.

Account Registration & Setup

Creating Your Parimatch Account is quick and straightforward. The entire registration process takes approximately 5-10 minutes and requires only basic information. Start by visiting the Parimatch website or downloading our mobile app from the App Store or Google Play Store.

Step-by-step Registration Process:

1. Visit Parimatch Website or App
   • Go to www.parimatch.com or open the mobile app
   • Click “Sign Up” or “Register” button (usually top-right corner)
   • Choose registration method (email or phone)
2. Provide Basic Information
   • Enter valid email address
   • Create strong password (12+ characters, numbers, symbols)
   • Enter full name exactly as it appears on ID
   • Enter date of birth (must be 18+ years old)
   • Provide phone number for SMS verification
3. Verify Your Contact Information
   • Confirm email via link sent to your inbox
   • Confirm phone number via SMS code
   • Check spam/promotions folder if email not received
4. Set Account Preferences
   • Choose preferred currency (INR for India, GBP for UK, etc.)
   • Select primary language (English, Hindi, etc.)
   • Opt-in or out of promotional emails
   • Set responsible gambling limits (recommended)
5. Complete Identity Verification (KYC)
   • Upload valid ID (passport, driver’s license, Aadhar)
   • Take selfie for facial recognition
   • Provide proof of address (utility bill, bank statement)
   • Submit documents for verification
6. Start Playing
   • After verification (usually 24-48 hours), account fully active
   • Make your first deposit using preferred payment method
   • Claim welcome bonus if applicable
   • Start placing bets or playing casino games

Important Note: You must be at least 18 years old to use Parimatch. Accurate information is required for compliance with gambling regulations and to prevent fraud.

Account Verification & KYC

Account verification protects both you and Parimatch by preventing fraud, money laundering, and underage gambling. The verification process is quick and secure.

Why Account Verification is Important:

• Confirms you’re the account owner
• Prevents fraud and unauthorized access
• Complies with UK Gambling Commission regulations
• Enables higher withdrawal limits
• Protects your personal information
• Ensures fair play and responsible gambling

Required Documents:

• Identity Proof: Passport, driver’s license, national ID, or Aadhar card
• Address Proof: Recent utility bill, bank statement, or rental agreement (within last 3 months)
• Selfie: Photo of you holding your ID document (for facial recognition)

Verification Timeline: Most verifications complete within 24-48 hours. Complex cases may take up to 5 business days.

After Verification: Once approved, your account gains access to higher withdrawal limits and all platform features.

Managing Your Parimatch Account

Your Parimatch account gives you complete control over your betting experience. From setting deposit limits to tracking your betting history, everything is accessible from your account dashboard.

Logging Into Your Account

Safe Login Practices:

Logging into your Parimatch account is secure and straightforward. Visit www.parimatch.com or open the mobile app, then enter your username and password. Two-Factor Authentication (2FA) adds an extra security layer—if enabled, you’ll receive a 6-digit code via SMS or authenticator app after entering your password.

Common Login Issues & Solutions:

• Forgot Password: Click “Forgot Password?” on login page, verify your email, and follow the reset link sent to your inbox. Reset links expire after 24 hours.
• Account Locked: After 5 failed login attempts, your account temporarily locks for 30 minutes. This prevents unauthorized access attempts.
• 2FA Issues: Ensure your phone’s time is synchronized. If using authenticator app, check that you’re entering the current 6-digit code. Backup codes work if you lose access to your 2FA device.
• VPN/Proxy Issues: Some security tools block logins. Disable VPN, proxy, or browser extensions and try again.

Account Settings & Preferences

Update Your Profile Information:

Your account settings page allows you to manage all personal information. Navigate to Account Settings in your profile menu to:

• Change Password: Update your password regularly (every 3-6 months) for security
• Update Email: Add a secondary email and update your primary email if needed
• Phone Number: Update phone number for SMS verification and support contact
• Contact Preferences: Choose how Parimatch communicates with you (email, SMS, push notifications)
• Language: Switch between 10+ supported languages anytime
• Currency: Change your betting currency if available in your region

Setting Responsible Gambling Limits:

Parimatch empowers you to control your gambling with powerful limit-setting tools. Access these in Account Settings > Responsible Gambling:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts. Once reached, you cannot deposit more until the period resets.
• Time Limits: Limit your session duration (15 minutes to 24 hours). When time expires, you’re automatically logged out.
• Session Reminders: Receive pop-up notifications reminding you how long you’ve been playing and money spent.
• Cool-Off Period: Take a break from 24 hours to 6 weeks. Your account remains accessible but blocked from betting.
• Self-Exclusion: Temporarily or permanently close your account (6 months to lifetime). Most reliable way to enforce a break.

Verification & Security:

Keeping your account secure is paramount. Enable Two-Factor Authentication (2FA) for additional protection. Navigate to Account Settings > Security to:

1. Choose SMS or authenticator app
2. Verify your phone number or scan QR code
3. Enter the 6-digit code to confirm
4. Save backup codes in a secure location
5. 2FA now required for login and account changes

How to Deposit Money into Your Parimatch Account

Making a deposit on Parimatch is quick, secure, and hassle-free. We accept 8+ payment methods with instant processing and no hidden fees.

Available Payment Methods

Parimatch accepts multiple secure payment options:

For India Users:

• UPI (Fastest): Google Pay, PhonePe, Paytm, BHIM – Processed instantly (seconds to minutes)
• NetBanking: Direct bank transfer through all major Indian banks – Processed in 1-5 minutes
• Credit/Debit Cards: Visa, Mastercard, RuPay – Processed instantly
• E-wallets: Skrill, Neteller, Jeton – Processed in 1-2 minutes
• Cryptocurrencies: Bitcoin, Ethereum, USDT – Processed in 5-10 minutes

For UK Users:

• Apple Pay: Instant processing
• Google Pay: Instant processing
• Visa/Mastercard: Instant processing
• Bank Transfer (Faster Payments): 1-2 minutes
• PayPal: Instant processing

For Other Regions:

• SEPA Bank Transfers
• Regional e-wallets (Skrill, Neteller)
• Credit/debit cards
• Alternative payment methods (varies by country)

Minimum & Maximum Deposits:

• Minimum Deposit: £5 (UK), ₹300 (India), €5 (EU)
• Maximum Deposit: Typically £30,000-£50,000 per transaction (varies by method)
• Daily/Weekly/Monthly Limits: You can set custom limits in Responsible Gambling settings
• No Deposit Fees: Parimatch doesn’t charge any fees for deposits

How to Deposit and Get Support

Making Your First Deposit:

1. Log into Your Account – Access your Parimatch account using your credentials
2. Navigate to Cashier – Click “Deposit” or “Add Funds” (usually top-right menu)
3. Select Payment Method – Choose your preferred deposit method from available options
4. Enter Deposit Amount – Type the amount you wish to deposit (ensure it’s above minimum)
5. Review Details – Confirm amount, currency, and payment method
6. Complete Payment – Follow payment processor’s instructions to complete the transaction
7. Confirmation – You’ll receive confirmation email and funds appear in account instantly

Important Notes:

• Deposits are processed instantly for most methods
• Funds available for betting immediately upon credit
• Keep transaction receipt for your records
• First deposit may require KYC verification completion

Deposit Troubleshooting

Common Deposit Issues & Solutions:

Deposit Not Credited:
If your deposit hasn’t appeared in your account within the expected timeframe, don’t worry. First, refresh your browser or app and check your account balance. Verify that your deposit is listed in your transaction history—it may show as “pending” if still processing. Check the confirmation email from your payment processor to confirm the amount was charged. Contact support with your transaction ID if the deposit doesn’t appear within 1 hour.

Error Messages During Deposit:
Various error messages can appear during the deposit process, but most are easily resolved. “Insufficient Funds” means your payment method doesn’t have enough balance—add funds or try another method. “Deposit Limit Exceeded” indicates you’ve reached your daily or weekly limit set in Responsible Gambling settings—increase your limit or wait until the period resets. “Payment Declined” may indicate your bank blocked the transaction—contact your bank to allow Parimatch payments, then retry.

Daily Limit Reached:
You’ve set a deposit limit in your Responsible Gambling settings and reached it. To increase your limit, navigate to Account Settings > Responsible Gambling > Deposit Limits and modify the amount. Changes take effect immediately. You can reduce limits anytime, but increasing limits takes 24 hours to activate (for responsible gambling protection).

Payment Method Issues:
Different payment methods have different limitations. Ensure you’re using the same account holder’s name for all deposits. Some banks block gambling transactions—contact your bank to whitelist Parimatch payments. Card deposits may decline if CVV is incorrect—double-check your card details. E-wallet accounts must be verified and have sufficient balance.

How to Withdraw Winnings from Parimatch

Withdrawing your winnings from Parimatch is straightforward and secure. We process withdrawals quickly through multiple payment methods.

Withdrawal Methods & Processing Times

Available Withdrawal Methods:

Each payment method has different processing speeds. UPI withdrawals in India typically complete within 15 minutes to 3 hours—the fastest option for Indian players. NetBanking/IMPS transfers process within 1-3 hours for most Indian banks. Bank transfers (NEFT) take 24-48 hours through the standard banking system. Visa and Mastercard withdrawals process within 24 hours, though some banks may add processing time. E-wallet withdrawals through Skrill or Neteller complete within 30 minutes to 2 hours.

In the UK, you have additional options:

• Visa Fast Funds: Withdrawals under £50,000 complete in under 30 minutes
• Standard Visa/Mastercard: 24 hours processing
• Apple Pay: Instant withdrawal
• Google Pay: Instant withdrawal
• Bank Transfer: 1-3 business days (Faster Payments)

Cryptocurrency withdrawals typically complete within 5-10 minutes to blockchain network confirmation (usually 30 minutes to 1 hour total).

Minimum & Maximum Withdrawal Amounts

Withdrawal Limits:

• Minimum Withdrawal: £5 (UK), ₹1,000 (India), €5 (EU)
• Maximum Withdrawal: £30,000-£50,000 per transaction (varies by method)
• Daily Withdrawal Limit: Not officially capped, but amounts over £10,000 require additional verification
• Large Withdrawals (£10,000+): May require identity verification and take longer to process

If Your Balance is Below Minimum:
You cannot withdraw if your balance is less than the minimum amount. Continue betting, or contact support to discuss options.

How to Withdraw Your Winnings

Step-by-Step Withdrawal Process:

1. Log Into Your Account – Access your Parimatch account
2. Navigate to Cashier – Click “Withdraw” or “My Funds” section
3. Select Withdrawal Method – Choose how you want to receive your funds
4. Enter Withdrawal Amount – Type the amount (between minimum and maximum)
5. Verify Payment Details – Confirm the account details match your records
6. Review and Confirm – Double-check amount and details
7. Submit Withdrawal Request – Click “Confirm Withdrawal”
8. Monitor Status – Track your withdrawal in transaction history

Important Withdrawal Information:

• Withdrawals can only go to the same account used for deposits
• Your name must match the account holder on your payment method
• You must have completed KYC verification before withdrawing
• Large withdrawals may require additional documentation
• Weekend/holiday processing may be delayed

Withdrawal Troubleshooting

Common Withdrawal Issues:

Withdrawal is Pending:
Withdrawals can be pending for various reasons. Check your withdrawal history to confirm the request was submitted successfully. Most withdrawals complete within the stated timeframe—check again after the expected processing period. UPI and instant methods typically complete within 3 hours. For withdrawals showing “pending” after 24 hours, contact support with your transaction ID.

Withdrawal Request Rejected:
Your withdrawal may be rejected if your verification is incomplete—complete KYC first. The account holder name must match your bank account exactly (spacing and spelling matters). If you recently changed your bank account, you may need to re-verify your new account. Suspicious activity may trigger a temporary block—contact support to explain and restore access.

Withdrawal to Wrong Account:
If you accidentally requested a withdrawal to the wrong account, contact support immediately. Funds may be recoverable if the withdrawal hasn’t processed yet. Once processed to another account, recovery depends on that bank’s policies. Always verify account details before confirming withdrawal requests.

Cannot Withdraw Full Balance:
You may not be able to withdraw your entire balance if you have pending bets, bonus wagering requirements, or active betting markets. Pending bets must settle first. Bonus funds have wagering requirements that must be met. Once all requirements are fulfilled, you can withdraw your entire balance.

How to Place Bets on Parimatch

Parimatch offers diverse betting options across sports, casino games, and live events. Whether you’re a casual bettor or experienced professional, our platform provides the tools and markets you need.

Sports Betting Basics

Understanding Sports Betting:

Sports betting at Parimatch involves predicting sports outcomes and placing wagers on those predictions. When your prediction is correct, you win money based on the odds offered. Our platform features 150+ betting markets per event, giving you numerous options for every match.

Available Sports:

• Football (Soccer): 30+ leagues worldwide including Premier League, La Liga, Serie A, Bundesliga, Champions League
• Cricket: IPL, international matches, T20 leagues
• Tennis: All major tournaments (Wimbledon, US Open, French Open, Australian Open)
• Basketball: NBA, EuroLeague, international competitions
• American Football: NFL season and playoffs
• Rugby: International matches and club competitions
• Volleyball: Professional leagues and tournaments
• Horse Racing: With live streaming in UK
• Esports: Dota 2, CS:GO, League of Legends, Valorant
• Many more: Badminton, table tennis, politics, entertainment events

How to Place Your First Bet

Step-by-Step Betting Guide:

1. Choose Your Sport – Browse available sports and select the one you want to bet on
2. Select an Event – Pick the specific match or game
3. Choose Your Market – Select from 150+ available betting options (match winner, goals over/under, player performance, etc.)
4. Click the Odds – Odds change constantly; click on your chosen odds to add it to your bet slip
5. View Bet Slip – Review your selection on the right-side bet slip showing event, odds, and potential winnings
6. Enter Your Stake – Type the amount you wish to wager
7. Check Potential Winnings – The odds automatically calculate your potential payout
8. Confirm Your Bet – Click “Place Bet” or “Confirm” to finalize
9. Bet Confirmation – You’ll see “Bet Placed Successfully” with a receipt number
10. Track Your Bet – View in “My Bets” or “Open Bets” section to monitor status

Understanding Odds:

Parimatch displays odds in three formats for user convenience:

• Decimal Odds (1.50, 2.00, 3.50): Most common format. Multiply your stake by the odds to calculate total payout (stake + profit).
• Fractional Odds (1/2, 1/1, 2/1): Traditional British format. Represents profit relative to stake.
• American Odds (-110, +200): Used in US betting. Negative numbers show favorites, positive show underdogs.

Bet Types Available:

• Single Bet: One selection, simplest bet type, lowest risk
• Accumulator (Parlay): Multiple selections combined. All must win for payout; higher odds but higher risk
• Bet Builder: Create custom bets combining multiple markets from same event
• System Bets: Combination of multiple accumulators (reduces risk vs full accumulator)
• Live Betting: Place bets during ongoing matches with dynamic odds
• Cash-Out: Settle your bet before match ends at live odds

Advanced Betting Features

Bet Builder – Create Custom Bets:

Bet Builder lets you combine multiple markets from the same event into one bet with combined odds. For example, in a football match you could combine “Over 2.5 Goals,” “Both Teams to Score,” and “Winning Team to Score First” into one bet. This feature is available for most major sports and events.

Live Betting – Dynamic In-Play Action:

Live betting enables you to place bets during ongoing matches with odds updating in real-time based on game situation. Watch the match and make informed decisions as play develops. Live betting odds are more volatile—available odds change constantly. Most major sports offer live betting with extensive market coverage.

Cash-Out Feature – Lock In Your Profit:

The cash-out feature allows settling your bet before the event ends at live odds. If you’re winning and worried about losing, cash-out to secure your profit. If losing and want to minimize loss, cash-out may offer better value than losing the full stake. Cash-out amount depends on the current situation in the event. Not available on all bet types.

Playing Casino Games on Parimatch

Parimatch features 10,000+ casino games including slots, table games, live dealers, and specialty games. All games are certified fair and use random number generators.

Getting Started with Casino Games

Casino Game Library:

Parimatch offers diverse casino entertainment with something for everyone:

• Slots: 5,000+ games from classic 3-reel slots to modern video slots with progressive jackpots, Megaways, and bonus features
• Live Dealer Games: 170+ games with real dealers including Blackjack, Roulette, Baccarat, Poker, Game Shows
• Table Games: Virtual versions of Blackjack, Roulette, Poker, Craps, Sic Bo
• Card Games: Baccarat, Pontoon, Caribbean Stud Poker
• Specialty Games: Keno, Bingo, Scratch Cards, Virtual Sports

Playing Your First Casino Game:

1. Log Into Your Account – Access your Parimatch account
2. Navigate to Casino – Click “Casino” in main menu
3. Browse Games – Use filters to find game type (slots, live, table games, etc.)
4. Select a Game – Click on the game you want to play
5. Set Bet Amount – Choose your stake using controls in the game
6. Play – Click “Spin,” “Deal,” or other action button
7. Collect Winnings – Winnings automatically credit to your account
8. Cash Out – Withdraw winnings or continue playing

Game Features & Bonuses:

Most casino games include exciting features:

• Wild Symbols: Substitute for other symbols to create winning combinations
• Scatter Symbols: Trigger free spins when you land specified number
• Free Spins: Spin reels without deducting from your stake; wins count normally
• Multipliers: Increase win amounts by 2x, 3x, 5x, or higher
• Bonus Rounds: Special game modes with different rules and potential for big wins
• Progressive Jackpots: Jackpot increases with every bet across network

Responsible Gaming in Casino

Casino gaming should be entertainment only, never a way to make money. Set strict loss limits, take regular breaks, and play only what you can afford to lose. Use responsible gambling tools in your account to set daily/weekly/monthly limits on casino spending. Remember that house always has an edge—slots are programmed with RTP (Return to Player) percentages favoring the casino over long term.

Warning Signs of Problem Casino Gaming:

• Playing longer than intended
• Betting more than planned
• Chasing losses with bigger bets
• Neglecting other responsibilities for gaming
• Lying about gaming activities
• Gambling with borrowed money

If you recognize these signs, use our self-exclusion tool or contact responsible gaming support organizations.

Understanding Parimatch Bonuses

Parimatch offers generous welcome bonuses and ongoing promotions. Understanding bonus terms ensures you maximize value.

Welcome Bonuses

Sports Betting Welcome Bonus:

New sports betting players receive a welcome bonus typically worth 4 x £5 free sports bets (UK) or 150% up to ₹15,000 (India). To claim:

1. Register a new account and complete email verification
2. Deposit minimum £10 or ₹300
3. Place first bet of at least £10 or ₹300 at odds 2.0 or greater
4. Bonus credits after bet settles (whether win or lose)
5. Use bonus on any sports betting markets

Casino Welcome Bonus:

Casino players receive welcome bonus on first deposit, typically 100% match up to £100 or ₹10,000. The bonus automatically credits to your account after deposit and is immediately playable on eligible games.

Horseracing Welcome Bonus (UK):

UK players depositing via Apple Pay receive special horseracing bonus. Deposit minimum £10, place bet on horse racing at odds 3.0+, and receive up to £30 free bet if bet loses.

Bonus Terms & Conditions

Important Bonus Information:

• No Promo Code Needed: Welcome bonuses activate automatically—no code required
• Wagering Requirements: Free bets must be wagered (usually 3-5 times) before funds become withdrawable
• Time Limit: Bonuses must be used within 30 days of receiving them
• Bet Types: Some bonuses only work on specific bet types (singles, accumulators, etc.)
• Minimum Odds: Bets must be at minimum odds (usually 2.0) to count toward wagering requirements
• Game Restrictions: Casino bonuses may only work on certain games, usually excluding table games
• Eligible Markets: Different bonuses apply to different betting markets

Wagering Requirements Explained:

Wagering requirements mean you must bet the bonus amount multiple times before it becomes cash you can withdraw. For example, if you receive £20 bonus with 5x wagering requirement, you must place £100 in total bets before the £20 bonus converts to withdrawable cash.

Current Promotions

Parimatch regularly offers promotions beyond the welcome bonus. Check the “Promotions” section in your account or the website’s promotions page for current offers. These may include:

• Seasonal Promotions: Special bonuses during major sporting events (World Cup, IPL, etc.)
• Sport-Specific: Cricket bonuses, football promotions, tennis specials
• Game-Specific: New game bonuses, slot tournaments, live casino promotions
• Loyalty Rewards: Points for regular play, redeemable for bonuses
• Refer-a-Friend: Earn bonuses when friends you refer sign up and deposit

Responsible Gambling Support & Resources

Parimatch is committed to safe, responsible gambling. We provide tools, resources, and support to help you maintain control.

Responsible Gambling Tools

Available Protection Tools:

Parimatch provides multiple tools to help you gamble responsibly:

• Deposit Limits: Set daily, weekly, or monthly maximum deposits. Once reached, you cannot deposit until period resets.
• Time Limits: Limit session duration (15 minutes to 24 hours). Auto-logout when time expires.
• Reality Checks: Pop-up reminders showing time played and money wagered.
• Cool-Off Period: Temporarily suspend account for 24 hours to 6 weeks while maintaining access.
• Self-Exclusion: Permanently or temporarily close account (6 months to lifetime).
• Bet Limits: Restrict maximum bet amounts to control exposure.

Accessing Responsible Gambling Tools:

1. Log into your account
2. Navigate to Account Settings
3. Click “Responsible Gambling” or “Player Protection”
4. Select the tool you want to use
5. Set your limit amount or period
6. Confirm and save

Recognizing Problem Gambling

Warning Signs You May Have a Problem:

• Thinking about gambling constantly, even when not playing
• Spending more money than planned
• Needing to bet more to get the same excitement
• Unable to reduce betting despite trying
• Feeling anxious or irritable when unable to gamble
• Lying about gambling to family or friends
• Gambling with borrowed money or credit
• Neglecting work, school, or relationships for gambling
• Gambling to escape problems or negative emotions
• Having problems with finances due to gambling

If you recognize these signs, take action immediately.

Getting Help

External Support Resources (Free & Confidential):

Parimatch Support:

• Email: responsible@parimatch.com
• Use self-exclusion tool in account settings
• Set strict deposit/betting limits

GamCare (UK & Worldwide):

• Phone: 0808 8020 133 (24/7, free)
• Website: www.gamcare.org.uk
• Services: Counseling, support, resources
• Available: Phone, online chat, video counseling

Gamblers Anonymous:

• Website: www.gamblersanonymous.org
• 12-step support program
• Free meetings worldwide (online and in-person)
• Peer-to-peer support

BegambleAware:

• Website: www.begambleaware.org
• Educational resources and information
• Harm reduction guidance
• UK Gambling Commission approved

GAMSTOP (UK National Self-Exclusion):

• Website: www.gamstop.org.uk
• Self-exclude from ALL UK licensed betting sites
• Duration: 6 months to lifetime
• Free service

National Problem Gambling Helpline (USA):

• Phone: 1-800-GAMBLER (1-800-426-2537)
• 24/7, confidential, free
• Website: www.ncpg.org

Platform Performance Issues

Website Loading Slowly or Not Loading:

Slow loading can be frustrating. Try these solutions in order:

First, check your internet connection by opening another website. If that’s also slow, the issue is your connection, not Parimatch. Refresh the page using F5 or Ctrl+R to reload. Clear your browser cache and cookies (Settings > Privacy > Clear Browsing Data). Try a different browser—if Parimatch loads fine in another browser, your primary browser has issues. Disable browser extensions, VPNs, and proxies that may interfere. Close unnecessary browser tabs and background programs consuming bandwidth.

If still slow, restart your device and router. Contact your ISP if your internet connection is genuinely slow. Parimatch may be under maintenance—check social media for updates. If problem persists, contact support with your browser and device information.

Mobile App Crashing or Freezing:

App issues can be resolved with a few simple steps. Force close the app (pull down iOS Control Center, or long-press on Android). Clear app cache (Settings > Apps > Parimatch > Clear Cache). Restart your device. Update the app to the latest version from App Store or Google Play. Ensure your device has sufficient storage space. Reinstall the app if nothing else works—uninstall, restart device, then reinstall fresh.

Connection Timeouts During Betting:

Betting requires stable connection. If bets timeout, ensure you have stable WiFi or strong cellular signal. Disable VPN/proxy—these can cause timeouts. Clear browser cache (cookies and data). Disable browser extensions interfering with connection. Try again after a few minutes. Contact support if timeouts persist despite stable connection.

Account & Login Technical Issues

Two-Factor Authentication Not Working:

2FA issues have specific solutions. Ensure your phone’s date and time are correct (synced automatically). If using authenticator app, check you’re entering the current code (changes every 30 seconds). If code expired, generate a new one—you have 30 seconds to enter. Try SMS 2FA if app isn’t working—go to Settings > Security and switch to SMS. Enter SMS code received via text message. If locked out, use backup codes saved during 2FA setup. If no backup codes, contact support with ID verification.

Email Verification Not Working:

Email verification issues usually relate to email delivery. Check your spam/promotions folder—verification emails often filter there. If not found, request to resend verification email from account dashboard. Check email address for typos. Verify you’re using the correct email address. Try again after 5 minutes—sometimes emails delay. If still not received, contact support with your registered email.

Payment Processing Issues

Payment Declined During Deposit:

Payment declines have multiple potential causes. Ensure sufficient funds in your payment method. Check if your bank blocks gambling transactions—contact bank to whitelist Parimatch. Verify your card details are correct (number, expiration, CVV). Try a different payment method. Disable VPN/proxy—some payment processors block VPN traffic. Try again after a few minutes—temporary processing issues may resolve. Contact your bank if repeated declines occur.

Transaction Not Showing in History:

Missing transactions are usually pending. Refresh your account page or app to see updated transaction list. Check “Pending Transactions” tab if available. Verify the transaction is listed in your payment method (bank or payment processor). Contact support with transaction reference number from your payment method if not appearing in Parimatch after 1 hour.

Video Guides – Learn by Watching

Parimatch provides video tutorials for visual learners. All videos are short and easy to follow.

Available Video Tutorials:

• Registration Guide (5 minutes) – Step-by-step account creation process
• First Bet Guide (3 minutes) – How to place your first sports bet
• Mobile App Walkthrough (8 minutes) – Complete app features overview
• Deposit Methods (4 minutes) – How to add funds via different payment methods
• Withdrawal Process (3 minutes) – How to cash out your winnings
• Responsible Gambling Tools (6 minutes) – Setting limits and protective features
• Live Betting (4 minutes) – Placing bets during ongoing matches
• Casino Games (5 minutes) – How to play different casino game types
• Bet Builder Tutorial (3 minutes) – Creating custom combined bets
• Mobile App Security (2 minutes) – Two-factor authentication setup

Finding Video Tutorials:

Videos are available on:

• Parimatch YouTube channel (subscribe for updates)
• Help Center on website (organized by topic)
• Mobile app (in Help section)
• Email (support team can email relevant tutorials)

FREQUENTLY ASKED QUESTIONS