Get In Touch With Parimatch – 24/7 Support

We’re here to help. Contact our award-winning customer support team through your preferred channel.

Whether you have questions about betting, account issues, bonuses, or responsible gambling, Parimatch’s dedicated support team is available 24/7 in multiple languages. Get fast, friendly, and professional assistance whenever you need it.

Multiple Ways to Reach Us – Choose What Works Best

Parimatch offers 4 primary support channels to ensure you can reach us however is most convenient. Each channel is staffed by knowledgeable, friendly professionals trained to resolve your issues quickly.

Live Chat – Get Instant Answers

Best For: Quick questions, urgent issues, account help

Response Time: 2-5 minutes (fastest option)

Availability: 24/7/365

Why Choose Live Chat:

• Immediate response to your questions
• Real-time problem-solving
• No waiting for email replies
• Interactive conversation with support agent
• Can screen-share for technical issues

How to Access:

1. Visit Parimatch website or open the app
2. Look for “Live Chat” button (usually bottom-right corner)
3. Click to open chat window
4. Type your question or issue
5. Chat with support agent in real-time

Pro Tips:

• Have your account details ready (username, email)
• Be clear and specific about your issue
• Provide relevant information (bet ID, transaction date, error message)
• Be patient during peak hours (may be 5-10 minute wait)

Languages Supported:

• English
• Hindi
• Spanish
• Portuguese
• Polish
• Russian
• Czech
• And more

Email Support – Detailed Assistance

Best For: Complex issues, documentation, record-keeping

Response Time: 24-48 hours

Availability: 24/7 (email received anytime)

Email Addresses by Category:

General Support:

• support@parimatch.com
• Account issues, betting questions, bonus inquiries
• Response: 24-48 hours

Data Protection & Privacy:

• dpo@parimatch.com
• Privacy concerns, GDPR rights requests, data access
• Response: 30 days (GDPR standard)

Responsible Gambling:

• responsible@parimatch.com
• Problem gambling support, limit setting help, self-exclusion
• Response: 24 hours

Complaints & Escalations:

• complaints@parimatch.com
• Formal complaints, dispute resolution, escalations
• Response: 24-48 hours

Corporate & Partnerships:

• partnerships@parimatch.com
• Business inquiries, sponsorship deals, affiliate programs
• Response: 2-3 business days

Media & Press:

• pr@parimatch.com
• Press releases, media inquiries, brand information
• Response: 1-2 business days

How to Email Support:

1. Compose email with clear subject line
2. Provide your username or account email
3. Include relevant details (transaction ID, error message, etc.)
4. Be concise but thorough
5. Send to appropriate department email
6. Check spam folder for response

What to Include:

• Your full name and account username
• Account email address
• Specific issue description
• Relevant transaction/bet IDs
• Screenshots or error messages (if applicable)
• Your preferred resolution

Pro Tips:

• Use clear subject lines like “Account Verification Issue” or “Withdrawal Problem”
• Include all relevant details to avoid back-and-forth
• Keep copies of correspondence for records
• Reply to support emails within 7 days if action needed
• Use email for issues requiring documentation

Phone Support – Speak Directly With Our Team

Best For: Complex issues, urgent matters, non-English speakers

Response Time: Immediate (phone call)

Availability: 24/7 in most regions

Regional Phone Numbers:

India (Hindi & English):

• +91-11-XXXX-XXXX (Main number)
• Toll-Free: 1800-PARIMATCH (India)
• Hours: 24/7
• Languages: Hindi, English

United Kingdom:

• +44-XXXX-XXXXXX (UK number)
• Hours: 24/7
• Languages: English

Europe (Czech, Polish, Romanian):

• +420-XXXX-XXXX (Czech)
• +48-XXXX-XXXX (Polish)
• +40-XXXX-XXXX (Romanian)
• Hours: 24/7
• Languages: Local language, English

International:

• +357-XXXX-XXXX (Cyprus headquarters)
• Hours: 24/7
• Languages: English, multiple others

How to Call:

1. Dial the appropriate number for your region
2. Have account details ready
3. Wait for support agent to answer
4. Provide account information for verification
5. Explain your issue clearly
6. Ask for reference number before hanging up

Pro Tips:

• Call during off-peak hours (early morning, late night) for shorter waits
• Have username, account email, and relevant details ready
• Speak clearly and be specific about your issue
• Note the support agent’s name and reference number
• Ask for follow-up if issue not fully resolved
• Request email confirmation of any decisions

What to Prepare:

• Account username and email
• Recent transaction IDs (if applicable)
• Error messages or issue details
• Preferred resolution
• Phone number where you can be reached back

WhatsApp Support – Quick & Convenient

Best For: Casual inquiries, mobile users, fast follow-ups

Response Time: 30 minutes – 2 hours

Availability: 24/7 in select regions

How to Contact via WhatsApp:

India:

• WhatsApp Number: +91-XXXX-XXXXXX
• Scan QR code on Parimatch website or app
• Simply message us with your question
• Available 24/7

Other Regions:

• WhatsApp available in select countries
• Check “Contact Us” page in app for your region’s number

How to Use WhatsApp Support:

1. Open WhatsApp app on your phone
2. Add support number to contacts
3. Send your inquiry
4. Support agent will respond with solution
5. Ask follow-up questions as needed

Pro Tips:

• Keep messages concise and clear
• Include account username in first message
• Use WhatsApp for quick questions and follow-ups
• Save conversation for reference
• Screenshots are easy to share via WhatsApp
• Good for non-urgent issues

What You Can Ask:

• Account balance and betting questions
• Bonus and promotion inquiries
• Deposit/withdrawal issues
• General platform questions
• Responsible gambling resources

Self-Service Solutions – Solve Common Issues Instantly

Before contacting support, check these quick solutions for common problems. Many issues can be resolved in minutes without waiting for support.

Account & Login Issues

I Forgot My Password:

1. Go to login page
2. Click “Forgot Password?”
3. Enter your email address
4. Check email for reset link (check spam folder)
5. Click link and create new password
6. Log in with new password

• Time to resolve: 5 minutes
• Contact support if: Link doesn’t work or email not received

I Can’t Log Into My Account:

• Clear browser cookies and cache
• Try a different browser
• Disable VPN or proxy
• Ensure caps lock is off
• Disable browser password manager interference
• Try the mobile app instead
• If still stuck: Contact live chat with account details

Two-Factor Authentication (2FA) Issues:

• Check that you’re entering the correct 6-digit code
• Ensure time on phone is synchronized
• Wait for new code if first one expired
• Check spam folder for SMS codes
• Try authenticator app (Google Authenticator, Authy)
• If locked out: Contact support with ID verification

Payment & Withdrawal Issues

My Deposit Hasn’t Been Credited:

• Wait 5-10 minutes (usually instant)
• Refresh your browser/app
• Check transaction history in your account
• Check if deposit is “pending” status
• Verify amount is above minimum (£5 or ₹300)
• Check bank confirmation email
• If pending after 1 hour: Contact support with transaction ID

My Withdrawal Is Delayed:

• Check withdrawal status in account
• Verify account holder name matches bank account
• Ensure you’ve completed KYC verification
• Large amounts may take longer (additional verification)
• Bank may have processing delays on their end
• Normal times: UPI 15 min-3 hours, Bank Transfer 24-48 hours
• If delayed beyond normal time: Contact support

I Got an Error When Trying to Deposit:

• Ensure you have sufficient funds in payment method
• Check if daily deposit limit has been reached
• Try a different payment method
• Disable VPN or proxy
• Clear browser cache and cookies
• Try on mobile app instead of website
• Contact your bank to verify no blocks are in place
• Still having issues: Contact live chat support

Betting & Account Issues

My Bet Wasn’t Accepted:

• Odds may have changed or market suspended
• Possible internet connection issue mid-submission
• Your account may have reached betting limits
• Try placing bet again
• Try with smaller amount
• If still having issues: Contact support immediately

I Need to Set Deposit/Betting Limits:

1. Log in to your account
2. Go to Account Settings
3. Click “Responsible Gambling”
4. Select limit type (deposit, time, or session)
5. Enter your limit amount
6. Confirm and save

• Takes effect: Immediately for new deposits
• Can be changed: Anytime (reduce limits immediately)

I Want to Self-Exclude:

1. Log in to account
2. Go to Account Settings
3. Click “Responsible Gambling”
4. Select “Self-Exclusion”
5. Choose period (6 months to lifetime)
6. Confirm – account closed for that period

• Important: This is irreversible during chosen period
• Contact support if: You need to discuss before confirming

Technical Issues

The Website Is Loading Slowly:

• Check your internet connection
• Close other browser tabs
• Clear browser cache and cookies
• Try incognito/private browsing mode
• Disable VPN or proxy
• Try on mobile app
• Try a different browser (Chrome, Firefox, Safari)
• Still slow: Contact support

I’m Getting an Error Message:

• Note the exact error message
• Screenshot the error
• Clear browser cache
• Try a different device
• Try after a few minutes
• Contact support with:
  • Exact error message
  • When it occurred
  • What you were trying to do
  • Browser and device information
  • Screenshot of error

Self-Help Resources – Find Answers Anytime

Parimatch provides comprehensive self-service resources available 24/7 without waiting for support.

Frequently Asked Questions (FAQ):

• 25+ most common questions answered
• Search by topic or keyword
• Detailed step-by-step guides
• Video tutorials for key features
• Access: Visit /faq page

Knowledge Base Articles:

• Account setup and verification
• Deposit and withdrawal guides
• How to place bets (sports betting, casino)
• Responsible gambling tools explained
• Mobile app guides
• Payment method information
• Betting strategies and odds explanation
• Search function: Find articles by keyword

Video Tutorials:

• Account registration (5 min)
• How to place a bet (3 min)
• Mobile app walkthrough (8 min)
• Deposit & withdrawal process (4 min)
• Responsible gambling tools (6 min)
• Where to find: YouTube channel and website

Community Forum:

• Connect with other Parimatch players
• Share tips and strategies
• Discuss sports and betting
• Get peer support and advice
• Moderated for safety
• Note: Official support issues should go through support channels

Need Help With Gambling Issues? We’re Here For You

If you’re experiencing problem gambling or concerned about your betting habits, Parimatch and external organizations provide free, confidential support.

Parimatch Responsible Gambling Resources:

• Email: responsible@parimatch.com
• Responsible Gambling Page: /responsible-gambling
• Self-Exclusion: Available in your account settings
• Deposit Limits: Set in Account Settings > Responsible Gambling
• Reality Checks: Enabled by default during betting
• Cool-Off Periods: 24 hours to 6 weeks

External Support Organizations (Free & Confidential):

GamCare (UK & Worldwide):

• Helpline: 0808 8020 133 (24/7, free)
• Website: www.gamcare.org.uk
• Services: Counseling, support, resources
• Available: Phone, online chat, video counseling

Gamblers Anonymous:

• Website: www.gamblersanonymous.org
• Services: Support groups, peer support
• 12-Step program: Free meetings worldwide
• Available: In-person and online meetings

BegambleAware:

• Website: www.begambleaware.org
• Services: Information, guidance, resources
• For: Problem gambling and harm reduction

GAMSTOP (UK National Self-Exclusion):

• Website: www.gamstop.org.uk
• Purpose: Exclude from ALL UK licensed betting sites
• Duration: 6 months to lifetime
• Cost: Free

National Problem Gambling Helpline (USA):

• Helpline: 1-800-GAMBLER (1-800-426-2537)
• Available: 24/7, confidential, free
• Chat: www.ncpg.org

Taking Action:

• Reach out: Contact one of above organizations
• Talk to someone: Share with family, friends, or counselor
• Set limits: Use Parimatch tools (deposits, betting limits)
• Self-exclude: If needed, take break with cool-off or self-exclusion
• Seek professional help: Therapist specializing in addiction
• Support groups: Join Gamblers Anonymous meetings
• Resources: Visit BegambleAware for educational materials

Your Feedback Matters – Tell Us How We’re Doing

Parimatch values player feedback and takes all complaints seriously. We have formal processes to address concerns and make improvements.

How to Provide Feedback:

• Positive feedback: Email support@parimatch.com (we love hearing from happy players!)
• Complaints: Email complaints@parimatch.com
• Suggestions: Contact live chat during your session
• Responsible gambling feedback: Email responsible@parimatch.com

Formal Complaint Process:

Step 1: Initial Complaint (7 days from incident)

• Email complaints@parimatch.com with detailed issue
• Include all relevant information (dates, bet IDs, screenshots)
• Provide account details and incident timeline
• State your preferred resolution

Step 2: Investigation (3-5 business days)

• Parimatch reviews your complaint
• Investigates the issue thoroughly
• Gathers evidence and documentation
• May contact you for additional information

Step 3: Resolution (7-14 days from complaint)

• Parimatch provides written response
• Explains findings and decision
• Offers compensation if applicable
• Details next steps if further action needed

Step 4: Escalation (if unsatisfied)

• Request escalation to senior management
• Parimatch reviews decision and complaint
• Final determination provided
• May be referred to gambling commission if legal

Complaint Rights:

• File complaint at any time (no time limit within reason)
• Free complaints process
• No penalty for filing complaint
• Confidential handling
• Right to escalate if dissatisfied
• Right to external dispute resolution

Dispute Resolution:

• Internal Process: First step always with Parimatch
• Escalation: If dissatisfied, request formal escalation
• External Bodies:
  • UK Gambling Commission (for UK players)
  • Local gambling authority (for other regions)
  • Alternative Dispute Resolution (ADR): Independent mediator

Global Offices – Where Parimatch Operates

Global Headquarters:

• Parimatch Limited
• Limassol, Cyprus
• Email: info@parimatch.com
• Purpose: Global operations, strategy, administration
• Timezone: GMT+2 (Cyprus time)

European Hub:

• Parimatch Europe
• Prague, Czech Republic
• Email: europe@parimatch.com
• Purpose: European market operations, tech support
• Timezone: GMT+1 (CET)
• Established: May 2022 (relocated from Kyiv)

Operations Center:

• Parimatch Operations
• Warsaw, Poland
• Purpose: Customer service, operations, support
• Timezone: GMT+1 (CET)

Regional Support Offices:

• Multiple support centers serving Asia, Africa, and Latin America
• Local language support in each region
• Dedicated teams for regional markets

Our Support Promises – What to Expect

Parimatch commits to these response times:

Support Channel	Response Time	Availability	Best For
Live Chat	2-5 minutes	24/7	Quick questions, urgent issues
Email	24-48 hours	24/7	Complex issues, documentation
Phone	Immediate	24/7	Complex/urgent, non-English
WhatsApp	30 min – 2 hrs	24/7 (select regions)	Quick follow-ups, casual
GDPR Requests	30 days	Business days	Data access, privacy rights
Complaints	7-14 days	Business days	Formal complaints, disputes

Peak Hours: Response times may extend by 50% during peak betting hours (7-11 PM GMT).

Holiday Hours: Support available 24/7 even on holidays.

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